Aerios, a leading developer of software solutions for the air cargo charter industry and a member of CargoTech, has announced a new partnership with Berry Aviation, a US-based company operating on-demand domestic cargo services for the automotive market. With the implementation of Aerios’ Carrier App, Berry has replaced legacy technology and significantly improved its quoting speed, accuracy, and operational visibility.

The Challenge: Legacy Systems and Manual Workflows

Air cargo charter remains highly reliant on legacy systems and manual workflows, which can create bottlenecks and introduce manual errors, particularly in fast-moving domestic markets where response time directly impacts revenue. By replacing a legacy system with Aerios’ Carrier App, Berry Aviation has seen a dramatic improvement in response times to client requests, as well as improved workload efficiency.

With a fleet of 9 Embraer EMB 120 Brasilia cargo aircraft, the company implemented Aerios’ system to modernise its quoting and commercial functions, replacing a system developed in the early 2000s. Generating quotations from the previous platform was time-consuming, with lengthy manual calculations and limited access to historical data and quotations.

The Solution: Implementing the Aerios Carrier App

The new system sits directly within Berry Aviation’s charter sales workflow and enables its team to generate quotes significantly faster, reducing response times and increasing customer satisfaction – all crucial elements of working in time-critical environments such as the automotive market. The system also introduces structured data tracking and reporting, allowing management to instantly access insights, including top customers by revenue, conversion rates, and key routes and pricing metrics. This replaces previously manual, time-intensive reporting processes.

Since the introduction of Aerios’ Carrier App, Berry Aviation has seen measurable performance improvements:

  • Quote response times have been reduced by more than half, from 5–6 minutes to around 2 minutes
  • Duplicate quote requests can now be generated in seconds, compared to several minutes previously
  • Key pricing metrics are surfaced at the point of quotation, enabling team members to tailor each quote more effectively

The Continued Shift Away from Legacy Systems

In the highly competitive US on-demand market, where speed and consistency determine win rates, the use of Aerios’ Carrier App by both GTA Air and now Berry Aviation signals a broader shift towards modernisation for the market.

“Aerios is honestly a game-changer. We are in the early stages, and it has already reduced the time it takes to provide our customers with quotes by 50%. It is so efficient and easy to use, and the best part is the fact that it can easily be customized to fit our needs.” — Chris Alexander, Cargo Sales and Flight Control at Berry Aviation.

Carriers, brokers, or charter professionals interested in learning more about the Aerios product suite can visit www.aerios.app/book-a-demo to register for a demonstration.